Return and Refund Policy

Made in China, we are committed to ensuring your complete satisfaction with your purchase. Our return and refund policy is designed to provide you with a convenient and worry-free shopping experience.

Requesting a Return or Refund

To request a return or refund, please contact us: hongye9527@yeah.net. We offer a 30-day return policy. You can request a return within 30 days of receiving the goods, without any reason. Return shipping is free; we will provide a return label, and you will not need to pay any shipping fees. After receiving the returned goods, we will issue a full refund via your original payment method. The refund will arrive within 3-5 business days after it is issued.

Please note that we cannot accept refund or order cancellation requests if the goods have not yet been delivered. Once the goods are in transit, the order cannot be cancelled.

Eligibility for Return

To return your goods, the following conditions must be met:

The goods must be in their original condition as when you received them.

All labels must be intact.

The goods must be in their original packaging.

You will need to provide a receipt or proof of purchase.

Initiating a Return

To return an item, please contact us at hongye9527@yeah.net. We will provide detailed return instructions, guiding you on how and where to send your package. We will send you a return label, so please do not return the item without prior notification.

Damage and Problems

We take product quality very seriously. Please inspect your order immediately upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately at hongye9527@yeah.net. This will help us assess the problem and process a refund for you.

Non-Returnable Items

Some items are non-returnable or non-refundable, including:

Gift Cards.

Email Communication

If you contact us via email, please check your spam/junk mail folder, as our emails may sometimes be mistakenly identified as spam.

Exchanges

If you want to ensure you receive the item you want, you can return it free of charge using a return label. We will send you a new item as soon as we receive and inspect the return.

Refund

We will notify you once we receive, inspect, and confirm acceptance or rejection of your return. If the return is accepted, we will inform you whether the refund has been approved. If approved, the funds will be automatically refunded to your original payment account. Please note that it may take some time for your bank or credit card company to process and credit the refund, approximately 3 to 5 business days.

Thank you for your trust in Explish. We are committed to providing you with a smooth shopping experience. If you have any questions or concerns about our return and refund policy, please feel free to contact us. Your satisfaction is our top priority.

Contact Information:

Customer Service Hours: Saturday to Friday: 9:00 AM to 5:00 PM (GMT-6:00 PM)

Email: hongye9527@yeah.net

Phone: +86-15918262130

Company Address: Units 9-10, 1st Floor, Chen Haojie Factory Building, Beishe 2nd Road, Bogong Community, Dongfeng Town, Zhongshan City, Shandong Province, 41000, China